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Ticketing Info

There are no refunds and no exchanges for tickets purchased beginning on May 1, 2022.

Our team is right in the heart of Times Square, waiting to welcome you back. Ask us anything via phone, email, or live chat to answer all of your questions and to make sure your Broadway experience is as safe and memorable as it can be. To ask us anything, click here.

The Neil Simon Theatre box office is open Monday – Saturday: 10:00am – 8:00pm and Sunday: 12:00pm – 6:00pm.

Be sure to buy tickets from our official ticketing representatives to avoid overpriced or counterfeit tickets. Check for Premium tickets online at Ticketmaster.com or at the Neil Simon Theatre box office.

To buy tickets online, please visit our Tickets page or at Ticketmaster.com. You can also buy tickets in person at the Neil Simon Theatre box office. The box office is open Monday – Saturday: 10:00am – 8:00pm.

For information about groups of 10 or more persons, or to purchase tickets, contact Groups Sales Box Office at Broadway Inbound, click here.

MJ is now offering a Digital Lottery and additional information can be found on the Tickets page. Additionally, in the case of a sold out performance, Standing Room tickets will be sold 2 hours prior to the performance.

Venue Info

Masks are required for all guests, regardless of vaccination status. Masks must be worn at all times while visiting the Theatre except when eating or drinking in designated areas. All masks must completely cover the nose and mouth and comply with the CDC guidelines for acceptable face coverings.

Read more about the Neil Simon Theatre’s safety protocols.

Infrared headsets for sound augmentation are available at the theatre, free of charge. Photo identification is required as a deposit. For patrons with a tele coil, this theatre is equipped with an induction loop. Please set your device to “T”.

To read more about the Neil Simon Theatre’s accessibility, click here.

Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

To read more about the Neil Simon Theatre’s accessibility, click here.

The Neil Simon Theatre is committed to the needs of patrons with disabilities. Accessible seating is available for this performance as indicated on the seating map.

All accessible seating locations may be purchased online, pending availability. If you do not see accessible seats available for a selected performance, it means that performance is sold out of accessible tickets and you should try selecting a different performance.

Wheelchair locations are available in the orchestra section of the theatre (pending availability). You may purchase one wheelchair and three companion seats per order if available.

To read more about the Neil Simon Theatre’s accessibility, click here.

Did you lose an item at the Neil Simon Theatre? You’ve come to the right place to start looking.

To fill out our Lost & Found form, click here.

A member of our customer service team will be in touch with an update.

For the protection of our patrons, theatre managers and private security personnel are on duty during all performances.

To read more about the Neil Simon Theatre’s patron services, click here.

There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air-conditioned during the summer months.

General Show Info

MJ is recommended for ages 8 and up. Children under the age of 5 are not permitted in the theatre (due to vaccination regulations).

The runtime is 2:30, including a 15 minute intermission.

If you purchased your tickets through Ticketmaster, you will be emailed a suggested arrival time based on your seating location. Generally speaking, the theatre opens 45 minutes before the show begins. Due to security checks, including proof of vaccination and/or negative COVID-19 test, please plan to arrive at least 30 minutes before your performance’s start time.

Photography, video and sound recordings of any kind are strictly prohibited during the performance.

Stay tuned for updates about the MJ Original Broadway Cast Recording. Follow @mjthemusical on Facebook, Twitter and Instagram to be the news and updates.

Show merchandise is sold in person at the Neil Simon Theatre and is also available at the online shop.

Please fill out this form to submit all press inquiries regarding MJ the Musical.