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Ticketing Info

As a result of COVID-19, the Neil Simon Theatre has implemented an exchange and refund policy for our guests who may be unable to attend a show due to illness, travel restrictions, or any other circumstances. Tickets purchased from authorized sales channels (BroadwayDirect.com, Ticketmaster.com, or the Neil Simon Theatre box office) will be eligible for exchanges and refunds up to 2 days before the curtain date and time. This policy is only available for tickets purchased for performances through April 30, 2022. For more information about refunds and exchanges, click here.

Our team is right in the heart of Times Square, waiting to welcome you back. Ask us anything via phone, email, or live chat to answer all of your questions and to make sure your Broadway experience is as safe and memorable as it can be. To ask us anything, click here.

The Neil Simon Theatre box office is open Monday – Saturday: 10:00am – 8:00pm.

Be sure to buy tickets from our official ticketing representatives to avoid overpriced or counterfeit tickets. Check for Premium tickets online at Ticketmaster.com or at the Neil Simon Theatre box office.

To buy tickets online, please visit our Tickets page or at Ticketmaster.com. You can also buy tickets in person at the Neil Simon Theatre box office. The box office is open Monday – Saturday: 10:00am – 8:00pm.

For information about groups of 10 or more persons, or to purchase tickets, contact Groups Sales Box Office at Broadway Inbound, click here.

MJ is not offering Rush, Lottery, or Standing Room tickets at this time, but please check back for details on updated ticketing policies.

Venue Info

For performances through April 30, 2022, guests aged 12 and over will need to be fully vaccinated with an FDA or WHO authorized vaccine in order to attend a show and must show proof of vaccination at their time of entry into the theatre with their valid ticket. “Fully vaccinated” means the performance date must be at least 14 days after the second dose of a two-dose COVID-19 vaccine, or at least 14 days after a single-dose COVID-19 vaccine.

Guests ages 12 and older will need to be Fully Vaccinated (as defined below) with an FDA or WHO authorized vaccine AND present a government-issued photo ID such as a driver’s license or passport. (Guests 12-18 may use a government-issued ID or school ID, with or without a photo.)

Guests ages 5 – 11 NOW THROUGH JANUARY 28, 2022 may enter the Theatre only when (1) accompanied by an adult who complies with the theatre entry requirements, and (2) providing proof of vaccination of one dose of an FDA or WHO approved vaccine.

Guests ages 5 – 11 EFFECTIVE JANUARY 29, 2022 may enter the Theatre only when (1) accompanied by an adult who complies with the theatre entry requirements, and (2) are Vaccinated the same as a guest over the age of 12 (as defined below) with an FDA or WHO vaccine.

Masks are required for all guests, regardless of vaccination status. Masks must be worn at all times while visiting the Theatre except when eating or drinking in designated areas. All masks must completely cover the nose and mouth and comply with the CDC guidelines for acceptable face coverings.

Read more about the Neil Simon Theatre’s vaccination and mask policies.

Infrared headsets for sound augmentation are available at the theatre, free of charge. Photo identification is required as a deposit. For patrons with a tele coil, this theatre is equipped with an induction loop. Please set your device to “T”.

To read more about the Neil Simon Theatre’s accessibility, click here.

Although animals are not permitted in the theatre, an exception is made for guide dogs and service animals. Please inform your ticket sales representative if any accommodations are required.

To read more about the Neil Simon Theatre’s accessibility, click here.

The Neil Simon Theatre is committed to the needs of patrons with disabilities. Accessible seating is available for this performance as indicated on the seating map.

All accessible seating locations may be purchased online, pending availability. If you do not see accessible seats available for a selected performance, it means that performance is sold out of accessible tickets and you should try selecting a different performance.

Wheelchair locations are available in the orchestra section of the theatre (pending availability). You may purchase one wheelchair and three companion seats per order if available.

To read more about the Neil Simon Theatre’s accessibility, click here.

Did you lose an item at the Neil Simon Theatre? You’ve come to the right place to start looking.

To fill out our Lost & Found form, click here.

A member of our customer service team will be in touch with an update.

For the protection of our patrons, theatre managers and private security personnel are on duty during all performances.

To read more about the Neil Simon Theatre’s patron services, click here.

There is no dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion. The theatre is air-conditioned during the summer months.

General Show Info

MJ is recommended for ages 8 and up. Children under the age of 5 are not permitted in the theatre (due to vaccination regulations).

The runtime is 2:30, including a 15 minute intermission.

If you purchased your tickets through Ticketmaster, you will be emailed a suggested arrival time based on your seating location. Generally speaking, the theatre opens 45 minutes before the show begins. Due to security checks, including proof of vaccination and/or negative COVID-19 test, please plan to arrive at least 30 minutes before your performance’s start time.

Photography, video and sound recordings of any kind are strictly prohibited during the performance.

Stay tuned for updates about the MJ Original Broadway Cast Recording. Follow @mjthemusical on Facebook, Twitter and Instagram to be the news and updates.

Show merchandise is sold in person at the Neil Simon Theatre and is also available at the online shop.

Please fill out this form to submit all press inquiries regarding MJ the Musical.